Telephone Triage for Obstetrics and Gynecology

Part I: Telephone Triage Basics
1. Telephone Triage in Women's Health Care: Logistical and Legal Considerations
2. Assessing the Obstetric/Gynecologic Patient by Telephone
3. Communication Basics and Challenges in Telephone Triage
4. The Use of Online Information Retrieval in Telephone Triage: Professional Resources and Social Media

Part II: Obstetric Protocols
5. Preconceptual and Infertility Overview
6. Early Management of Unintended Pregnancy Overview
7. Fetal Prenatal Screening, Evaluation and Surveillance Throughout Early Pregnancy Screening and Diagnosis Overview
8. 1st Trimester Overview
9. 2nd Trimester Overview
10. 3rd Trimester Overview
11. Postpartum and Neonatal Overview

Part III: Gynecologic Protocols
12. Abnormal Bleeding and Spotting Overview
13. Amenorrhea Overview
14. Barrier Contraceptives Overview
15. Breast Complaints Overview
16. Emergency Contraception Overview
17. Nexplanon Overview
18. Injectable Contraceptives Overview
19. Intrauterine Contraception Overview
20. Menopausal Concerns & Hormone Therapy
21. Natural Family Planning (Fertility Awareness) Overview
22. Pelvic Complaints Overview
23. Systemic Hormonal Contraception Overview - Combined Oral Contraceptive Pills, NuvaRing, Ortho Evra, and Progesterone-Only Pills

Part IV: Other Women's Health Protocols
24. Overview of Other Women's Health Issues

Appendix A: Selected Important Community Resources

Provide top-level obstetrics and gynecology telephone triage that is safe, efficient, and effective, with Telephone Triage for Obstetrics & Gynecology, 3rd Edition.

This at-your-fingertips guide offers a wide range of current, evidence-based protocols, backed by proven patient-questioning techniques, quick-reference charts, and real-life patient scenarios. Adaptable to private practice, hospital, clinic, or call center, this invaluable guide will help ensure that your telephone triage standards stay high, while your practice serves individual patient situations with empathy and accuracy, right from the start.

Be expertly guided through the telephone triage rigors of data-gathering, protocols, and patient education, with these vital features:

• NEW chapter on incorporating internet research into advice on specific protoc
• NEW and expanded protocols that offer updated content on preconceptual screening, infectious disease impacts on pregnancy, infertility management, and emergency contraception
• Quick-reference sections that arrange protocols alphabetically for fast locating
• Easy-to-follow, data-gathering, flowchart format that helps you quickly determine the nature and urgency of the caller’s problem, and choose the appropriate intervention
• Easy-to-explain patient-education sections after each protocol
• Basic Triage Assessment Forms that address specific problems and require vital patient data
• Guidance on developing “telephone charisma” and the power of sympathetic listening
• Effective patient questioning techniques—pertinent questions to ask, types of questions, time management, getting clarification
• Real-life call scenarios that point out problems with not listening fully to the patient, skipping relevant questions, or exerting judgments
• Covers telephone triage basics, including logistical and legal considerations, assessments, telephone communication basics and challenges, and more
• Offers obstetric protocols, including overviews of preconceptual and infertility, early management of unintended pregnancy, fetal prenatal screening, early pregnancy evaluation and surveillance, and more
• Offers gynecologic protocols, including overviews of abnormal bleeding and spotting, amenorrhea, barrier contraceptives, breast complaints, emergency contraception, injectable contraceptives, intrauterine contraception, menopausal concerns, and more
• Vital guidance for all gynecologic nurses, obstetric nurses, certified nurse midwives, OB/GYN nurse practitioners, all triage nurses, and health professionals at call centers

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About the Clinical Editors

Vicki E. Long, DNP, RN, CNM, is an Assistant Professor at the School of Nursing, University of South Carolina Aiken.

Patricia C. McMullen, PhD, JD, WHNP-BC, RN, FAANP, FAAN, is a Professor and Dean of the School of Nursing, The Catholic University of America, Washington, DC.