Organizational Behavior in Sport Management

Preface
Acknowledgments

Part I. Organizational Behavior in Sport Organizations

Chapter 1. Importance of Organizational Behavior in Sport

Importance of Understanding OB

Creating a People-Centered Strategy

Organizations as Open Systems

Acquiring Knowledge and Experience in Sport Management

Summary

Discussion Questions

Chapter 2. Understanding Diversity

Understanding Social Identity

Diversity Management and Inclusive Organizations

Outcomes Associated With Diversity Management

Challenges to Diversity in Sport Organizations

Does Diversity Training Work?

Summary

Discussion Questions

Chapter 3. Ethics in Sport Organizations

Ethics

Developing an Ethical Environment in Sport Organizations

Importance of Leadership in Developing an Ethical Environment

Codes of Ethics

Ethical Decision Making

Ethical Guidelines in Human Resource Management

Corporate Social Responsibility

Future Challenges in Ethical Operations of Sport Organizations

Summary

Discussion Questions

Part II. Managing the Individual

Chapter 4. Understanding Personality and Attitudes

Intelligence

Understanding Personality

Personality and Emotional Intelligence

Cognitive Concepts in Personality

Motivational Concepts in Personality

Interactional Approach

Attributions in Organizational Behavior

Attitude

Important Attitudes in Sport Organization Workplaces

Summary

Discussion Questions

Chapter 5. Learning, Motivation, Training, and Development

Learning in Sport Organizations

Motivation Through Goal Setting

Performance in Sport Organizations

Training and Development to Enhance Individual Performance

Summary

Discussion Questions

Chapter 6. Job Satisfaction and Design

Understanding Job Satisfaction and Job Dissatisfaction

Enhancing Job Satisfaction

Stakeholder Satisfaction in Sport

Summary

Discussion Questions

Chapter 7. Stress and Well-Being

Causes of Stress

Negative and Positive Types of Stress

Stress in the Competitive Sport Environment

Trauma and Stress in Sport

Dealing With Stress

Preventing Stress From Becoming Burnout

Summary

Discussion Questions

Chapter 8. Socialization and Integration

Process of Socialization

Easing New Members Into the Workforce

Socialization Contexts

Temporary Versus Enduring Organizations

Internationalization of Sport

Summary

Discussion Questions

Part III. Managing the Group

Chapter 9. Leadership and Development

History of Leadership Research

Leadership Research in Sport

Summary

Discussion Questions

Chapter 10. Decision Making

Programmed Versus Nonprogrammed Decisions

Rational Model of Decision Making

Administrative Model of Decision Making

Garbage Can Model of Decision Making

Individual Decision Making

Risk Taking in the Decision-Making Process

Decision-Making Challenges

Group Decision Making

Summary

Discussion Questions

Chapter 11. Effective Teamwork

Overview of Teams and Teamwork

Team Development

Team Roles

Team Effectiveness

Team Cohesion

Social Loafing

Common Team-Related Challenges

Summary

Discussion Questions

Chapter 12. Conflict, Negotiation, and Power

Conflict

Negotiation

Individual Types of Power

Summary

Discussion Questions

Part IV. Managing the Organization

Chapter 13. Communication in the Organization

Interpersonal Communication

Communicating Through Social Media

Common Communication Forms

Summary

Discussion Questions

Chapter 14. Organizational Culture

Where OC Research Began and Where It Is Today

Levels of Awareness

Espoused Versus Experienced OC

Integrating the Employee Into the Culture

OC Scholarship in Sport

Summary

Discussion Questions

Chapter 15. Organizational Change

Organizational Change in Sport

Lewin’s Models: Change Management and Force Field Analysis

Greiner’s Patterns of Organizational Change

Sport Management Research on Organizational Change

Summary

Discussion Questions

References
Index
About the Authors

Organizational Behavior in Sport Management fills a gap in sport management literature by exploring the key organizational behavior topics in sport organization settings.

The text covers issues such as diversity, ethics, values, behavior, leadership, and much more.

Book Features
Organizational Behavior in Sport Management offers the following features:

• Learning objectives and discussion questions for each chapter that help students conceptualize, retain, and understand the content
• Case studies with discussion questions to help students apply the concepts from each chapter
• In the Boardroom sidebars that use real-life examples from organizations within the field to highlight key topics

The In the Boardroom sidebars reflect best practices for various levels of numerous sport organizations, affording readers a great range of applications in the sport management world.

Instructor Guide
In addition, the text has an online instructor guide that includes chapter objectives, discussion questions from the text (and their answers), discussion questions for case studies (and their answers), suggestions for integrating the case studies into lectures, links to recommended websites, assignments, class projects, essay ideas, and lists of suggested readings.

Focus of Book
Organizational Behavior in Sport Management presents classical research in organizational behavior as well as up-to-date knowledge from the field of sport management. The authors offer information on individual, intrapersonal, interpersonal, and organizational processes that are fundamental to working within a sport organization, placing equal emphasis on what managers of sport organizations need to understand about human behavior and what each person brings to the work situation in terms of his or her own attitudes, thoughts, perceptions, and skills.

The authors emphasize empowering employees and understanding their needs and desires regarding work, as opposed to managing employees in one particular way. With this in mind, the authors discuss the roles of sport organization administrators and executives, volunteers, employees, and players and coaches of sport teams, exploring how they behave independently as well as how they interact with each other.

An Understanding of Organizational Behavior
Organizational Behavior in Sport Management offers a foundational and contemporary look at the inner workings of sport organizations, providing numerous real-life examples from throughout the country and grounding students in the key behavioral and managerial issues that leaders, managers, and employees in sport organizations face today. As such, this text answers the key questions of why we do what we do at work, why others behave as they do, and how our interpretation of events and behaviors is subject to our own biases. In the process, students will gain an understanding of the most important organizational behavior topics and get a glimpse of how they could successfully function in a sport organization.

Eric MacIntosh, PhD, is an associate professor of sport management at the University of Ottawa in Canada. Dr. MacIntosh researches and teaches on various organizational behavior topics, covering concepts such as culture, leadership, satisfaction, and socialization. His principal research interests delve into the functioning of the organization and how a favorable culture can transmit positively internally and outwardly into the marketplace. Dr. MacIntosh has consulted for and conducted research with many prominent national and international sport organizations (e.g., Commonwealth Games Federation, NHL, Right to Play, U Sports, Youth Olympic Games). He is well published in leading peer-reviewed sport management journals and is a member of several prominent editorial boards. He is also the coeditor of International Sport Management.

Laura J. Burton, PhD, is an associate professor of sport management in the department of educational leadership within the Neag School of Education at the University of Connecticut. Her research interests include understanding leadership in organizations (particularly sport organizations) and exploring development, access, and success in leadership. Her work focuses on issues of gender in leadership contexts, specifically how stereotypes and discrimination affect women in sport leadership. She has served as the editor of the Journal of Intercollegiate Sport and serves on the editorial board of the Journal of Sport Management. She has been published in the Journal of Sport Management, Sport Management Review, and Sex Roles. She is coeditor of Women in Sport Leadership: Research and Practice for Change, published in 2017, and the textbook Sport Leadership in the 21st Century, published in 2014.