How can the needs and perspective of patients be incorporated in the design
and redesign of health services?
Health organizations are focusing more and more on patients – and requiring their employees to practise patient focused care. The Modernisation Initiative described in this book explores in three health service areas (kidney, stroke and sexual health services) how patients' and carers' involvement may inform and shape quality improvement work
This book guides you through the issues and challenges that teams seeking to involve users in changing health services are likely to face. It offers a wealth of practical knowledge about involving users. Those undertaking similar programmes, whether in primary care or hospital based, will find ideas and examples in this book to inspire and guide them.
Table of Contents
Chapter 1 User involvement – a story of our time.(Trisha Greenhalgh,
Charlotte Humphrey & Fran Woodard).
Chapter 2 What is already known about involving users in service transformation? (Ceri Butler & Trisha Greenhalgh).
Chapter 3 Experience-based co-design (Vikke Pearce, Paula Baraitser, Gaynor Smith & Trisha Greenhalgh).
Chapter 4 Patients as teachers and mentors (Gaynor Smith, Jane Hughes & Trisha Greenhalgh).
Chapter 5 Co-producing information (Jane Hughes, Gaynor Smith & Trisha Greenhalgh).
Chapter 6 Involving users in leadership and governance (Fran Woodard, Lizzy Bovill & David Freedman).
Chapter 7 Inherent tensions in involving users (Trisha Greenhalgh, Fran Woodard & Charlotte Humphrey).
Chapter 8 Where next for user involvement? (Trisha Greenhalgh, Fran Woodard & Charlotte Humphrey).
Trisha Greenhalgh, Professor of Primary Health Care and Director, Healthcare Innovation and Policy Unit, Barts and The London School of Medicine and Dentistry, London, UK
Charlotte Humphrey, Professor of Health Care Evaluation, King’s College London, UK
Fran Woodard, Director, Cancer Programme, Integrated Cancer Centre, King’s Health Partners, London, UK