Blackwell’s Five-Minute Veterinary Practice Management Consult, Second Edition has been extensively updated and expanded, with 55 new topics covering subjects such as online technologies, hospice care, mobile practices, compassion fatigue, practice profitability, and more. Carefully formatted using the popular Five-Minute Veterinary Consult style, the book offers fast access to authoritative information on all aspects of practice management. This Second Edition is an essential tool for running a practice, increasing revenue, and managing staff in today’s veterinary practice.
Addressing topics ranging from client communication and management to legal issues, financial management, and human resources, the book is an invaluable resource for business management advice applicable to veterinary practice. Sample forms and further resources are now available on a companion website. Veterinarians and practice managers alike will find this book a comprehensive yet user-friendly guide for success in today’s challenging business environment.
Table of Contents
Editor-in-Chief and Consulting Editors
About the Companion Website
Section 1 - Marketplace 1
Section 2 - Client Relationship Management 59
Section 3 - Communications 113
Section 4 - Financial Management 165
Section 5 - Cash Management 219
Section 6 - Human Resources 271
Section 7 - Marketing Management 333
Section 8 - Operations Management 379
Section 9 - Technology Management 429
Section 10 - Administrative Management 483
Section 11 - Practice Safety 537
Section 12 - Legal Issues 571
Section 13 - Planning and Decision Making 617
Section 14 - Facility Management, Design, and Construction 675
Section 15 - Appendices 727
Lowell Ackerman, DVM, DACVD, MBA, MPA, is a board-certified veterinary specialist, an award-winning author, an international lecturer, and a renowned expert in veterinary practice management.