A Comprehensive, Practical Text on Effectively Running an Emergency Department
Emergency Department Management is a real-world, pragmatic guide designed to help emergency department managers efficiently handle the many complex issues that arise in this challenging clinical environment. Written by professionals who have spent their entire careers in the service of emergency department patients, this unique text delivers practical solutions to virtually any problem that may arise in running an emergency department or acute care center.
COMPLETE, EXPERT COVERAGE OF EVERY IMPORTANT MANAGEMENT TOPIC, INCLUDING:
- Leadership Principles
- Quality and Service
- Legal and Regulatory Issues
- Human Resources
Emergency Department Management offers the guidance and expertise required to deliver consistent, rapid, high-quality care. It is the single-best resource available to help you navigate the leadership challenges that arise daily in the emergency department.
Table of Contents
Section I: Leadership Principles 1 Leadership, Management, Motivation 2 Strat Planng/Mission Dev - Integration 3 Effective Use of Admin Power 4 Mng Professionals: MD - RN Leaders 5 Patient Safety - Error elimination 6 Conflict Management 7 Conducting Effective Meetings 8 Customer Service in the ED 9 Powerful Presentations 10 Dealing With the Media 11 Resident Training in Management 12 Team Methodologies Section II: Operations - General 13 Leadership, Medical Director 14 Leadership, Nursing Director 15 Facility Design 16 NPs and PAs in the ED 17 Personal Assistants - Scribes 18 Death in the Emergency Department 19 Violence and Security 20 Marketing and Outreach 21 Medical-Incident Command Facil Rspns Section III: Operations - Flow 22 Patient Throughput - general 23 Lean Principles 24 Bedside Reg, triage, pt classification 25 ED Fast Track 26 Observation Units, RTUs, in ED 27 Rapid Hospital Admission 28 Rapid Discharge 29 Staff Roles and Responsibilities 30 ED, Hospital Overcrowding / Diversion-Bypass Section IV: Ops-ED Specialization 31 Chest Pain EDs 32 Trauma Center Care 33 Poison Centers 34 Sports Medicine 35 Pediatric Emergency Medicine 36 Hyperbaric Medicine 37 Psychiatric ED 38 Hospitalist Medicine Section V: Operations - Informatics 39 Technology Strategies (inc: eval, cost, bene 40 Data Acquisition and Analysis 41 Hospital Information Systems 42 Documentation Systems 43 Tracking Systems 44 Ancillary Systems (ECG, PACS) 45 Online Resources 46 Telemedicine Section VI: Quality and Service 47 Performance Evaluation 48 Customer Service (inc scripting) 49 Medical Staff (Rltns, orders, etc) 50 Service Recovery 51 Rewarding Champions, Shooting Stragglers 52 Internal Marketing of the ED Section VII: Financial -General 53 Developing a Business Plan 54 Budget Process 55 Cost Containment, Utilization 56 Phys Compensation, Benefit Plans 57 Financial Planning 58 Financially Successful ED, Group 59 Financially Successful ED, Facility 60 Creative Revenue Sources Section VIII: Financial-Reimbursement 61 Reimbursement Issues in EM 62 Preparing for FFS - a New Practice 63 Basic Billing and Coding 64 Adv Billing and Coding (w/cases) 65 Billing Agent, Collections Mgt 66 Ensuring Compliance 67 Optimizing performance (incentives) Section IX: Financial - Contracts 68 Negotiating 69 Contracting with Physicians 70 Contracting With Hospitals 71 Employee versus Indep Contractor 72 Equity, Parity, Group Structure Section X: Legal-Reg - General 73 EMTALA 74 Capacity, Consent, Refusal, AMA 75 Medical Record Documentation (both) 76 Confidentiality, Reporting, HIPAA 77 Disposition, Discharge, Followup 78 Out of ED Care (orders, floor care, etc) Section XI: Legal-Reg - Malpractice 79 Principles of Risk Management 80 Complaint, Compliment Mgt 81 Profess Liability, Malpractice Ins 82 Interactions That Create, Prevent Malpractice 83 Malpractice, The Personal Toll 84 Litigation, EBTs, Testimony, Experts Section XII: Human Resource Mgmt 85 Gen'l Principles of Human Resources 86 Phys. Recruit, Credt'l, Orient, and 87 Phys. Feedback, Retention, Prof Dev 88 Nurse Recruit, credt'l, Orient and 89 Nurse Feedback, Retention, Prof Dev 90 Wellness 91 Impaired Professionals 92 Diversity in the ED